FAQ

SUSTAINABILITY

Organic cotton is grown without harmful pesticides and insecticides, which can be toxic to the health of farmers, to you and to the environment. Organic cotton also uses substantially less water than conventional cotton (approx. 90% less) and emits approx. 45% less greenhouse gas emissions. Organic cotton is better for your skin, for farmers and for the earth!

The Global Organic Textile Standard (GOTS) is the world’s leading textile processing standard for organic fibres. GOTS certified organic cotton has to pass strict standards, including environmental, health and social criteria. Here at Robb and Lulu, we use GOTS certified organic cotton for our clothing, so you can rest assured that you’re taking care of your health and the planet.

Our products are made ethically in India, in a female-run workplace. Our manufacturing team receive fair, safe working conditions and a living wage.

Yes! From our garment bags to our mailer bags, we use plastic-free and compostable packaging, made from corn starch.

Read more about our sustainable approach here.

SIZING

We aim to be as inclusive as possible, and cater to a range of sizes. Many of our styles are available in sizes XS to 3XL.

You can find our size guide here.

Yes we sure can! Email us at info@robbandlulu.com

A lot of our styles are trans-seasonal pieces, so we often restock them throughout the year. The best way to stay notified of new product arrivals is to sign up to our newsletter and follow us on social media. You can also email us at info@robbandlulu.com and we can let you know when an item is restocked.

SHIPPING & PAYMENTS

We ship internationally with free standard shipping to all countries, excluding Australia. For Australian customers, this range is exclusively available in stores only. Click here to find your local stockist.

We offer FREE standard international shipping.

Orders are usually dispatched within 1-2 business days. In most cases, if ordered on a weekday we will dispatch your order the same day.

For more info on shipping, head to our Shipping Page.

We accept payment via credit card, PayPal and Afterpay.

RETURNS

We want you to love our pieces and be satisfied with your purchase! Full priced products can be returned for an exchange, store credit or refund. Items purchased at a discount can be returned for an exchange or store credit only.

If you’d like to return something, please email us at info@robbandlulu.com within 14 days of receiving your order. In order to qualify, items must be returned in brand new, unworn and unwashed condition, with all original tags still attached.

Yes, items purchased on sale can be returned for a store credit or exchange. However we are not able to issue refunds for sales items.